Funk's Front Porch

311

To: Mark Funkhouser

From: Crispin Rea

Date: June 1, 2007

Subject: 3-1-1 Action Center

I met with Jean Ann Lawson, Department Head of the 3-1-1 Action Center. She gave me a summary of the role and purpose of the Action Center as well as insight into how the office works. The 3-1-1 Action Center serves as a central contact point for city services. The Action Center has been around since the 1970s however the 3-1-1 Call Center is only months old. Until three years ago the Action Center was unconsolidated. The first phase of the consolidation and use of the 3-1-1 call number now encompasses all city departments. Following phases will look at departments more specifically allowing cases to be handled in a more focused and detailed manner.

Read the entire memo: Download crispin.311.6.11.07.pdf

3-1-1 in NYC

Crispin and I were talking yesterday about some research he's doing into Kansas City's 3-1-1 service. Specifically, he wanted to know what the city does with its data. I told him he might want to check out what New York City does with the data they collect from a similar service.

M.E.